Wyoming ETS no topic Update

Wyoming ETS sent this bulletin at 06/07/2013 09:29 AM MDT

 

 

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ETS Scheduled IT Work

This information has recently been updated, and is now available.

 

ETS Work Summary

June 6-15, 2013

Work Activity Planned for Saturday, June 8, 2013 (6:00 AM 12:00 PM)

Branch: Service Delivery

Contact: Eugene Barker and Randy Krafft

Phone: 777-3496 and 777-5243 respectively.

Status: New Non-Routine, Single Agency Request

Work to be done:  Move the 4 remaining DOR production servers (doris1, dords, dorrp1, and dordp1) to the WYO.GOV Domain.

Customer Impact: Taxpayers will not be able to file/pay their taxes online during the down time.  Revenue users will have intermittent access to reports and their ability to launch the Excise and Minerals applications.

Duration:  6 hours

 

Work Activity Planned for Sunday, June 9, 2013 (5:00 AM to 7:00 AM)

Branch: NA

Contact: NA

Phone: NA

Status: NA

Work to be done:  There is no work scheduled for this date and time except for that listed in the Recurring Work section below and previously placed on the CAB Calendar.

Customer Impact: None

Duration:  NA

 

Work Activity Planned for Tuesday, June 11, 2013 (4:00 AM to 6:00 AM)

Branch: Systems

Contact: Josh Krzywicki

Phone: 777-5116

Status: New Routine Request

Work to be done:  Apply vendor supplied updates to SolarWinds application.

Customer Impact:  SolarWinds will be down and unavailable for approximately 30 minutes.

Duration:  Approximately 30 minutes

 

 

Work Activity Planned for Tuesday, June 11, 2013 (5:00 AM to 6:00 AM)

Branch: Service Delivery

Contact: Art Bailey

Phone: 777-7810

Status: New Routine, Single Agency Request

Work to be done:  Move the 018 REC and 061 BoCPA server storage to the SONAS.

Customer Impact: This single agency request affects only the Board of CPA’s.

Duration:  Approximately 1 hour

 

Work Activity Planned for Saturday, June 15, 2013 (7:00 AM to 7:00 PM)

Branch: Solutions Group

Contact: Rohit Shrestha, Hari Kakumanu, and Sarah Chapman

Phone: 7776-5052, 307-275-4132, and 777-3434 respectively.

Status: New Non-Routine Request

Work to be done:  GIS data will be moved from the current GIS Server to the Enterprise SQL Cluster.  GIS will also be patched and configuration will be adjusted on the production GIS Server.

Customer Impact: The customer will be able to have full access to GIS data until the point of the physical switch to the SQL Cluster.  During the physical move there will be no access until the switch is completed.  State Parks and Laramie County Assessor’s Office should be the only agencies affected.

Duration:  Up to 12 hours.

 

Recurring Weekly Maintenance Work Activities

 

Branch: Infrastructure

Contact: Carrie Gernant

Phone: 777-5024

Status: Recurring Work

Work to be done:  Installation or update of Google Applications in the Google Apps wyo.gov domain.

Customer Impact: The applications being updated will be unavailable while the update is being installed.  Customer impact is minimal as these updates will be done during maintenance windows when there will be low usage of the applications.

Duration:  2 hours on each of the regular maintenance windows:

Sunday 5:00 AM to 7:00 AM; and Tuesday 4:00 AM to 6:00 AM

 

Branch: Tech Support

Contact: Tech Support

Phone: 777-5000

Status: Recurring Work

Work to be done:  Install patches and updates on ETS managed servers during work windows on Sunday 5:00 AM to 7:00 AM and/or Tuesday 4:00 AM to 6:00 AM.

Customer Impact: ETS managed enterprise customers will not have the services managed by these servers available during this time.

Duration: 2 hours

 

Branch: Mainframe

Contact: Jerry Isbell

Phone: 777-7910

Status: Recurring Work

Work to be done:  IPL (Initial Program Load) expected duration of 15 minutes or less during the Tuesday 4:00 AM to 6:00 AM work window.

Customer Impact: Affects Mainframe customers during IPL and anyone who needs Mainframe access during this time as the Mainframe will not be available.

Duration:  15-30 minutes

 

 

Branch: Mainframe

Contact: Mark Wenger

Phone: 777-5026

Status: Recurring Work

Work to be done:  Perform WYDOT database maintenance to include:  file reorders, field length changes, adding superdescriptors, renaming or renumbering files, creating a new file, adding a new field, adding descriptors, releasing descriptors, releasing superdescriptors, and restoring natural programs.

Customer Impact: This work has been arranged and scheduled by the customer, and fully coordinated with ETS Mainframe staff and WYDOT IT personnel.

Duration:  This work will begin on Saturday, January 5, 2013, from 8:00 AM to 8:00 PM, and continue every Saturday through December 28, 2013.

 

Branch: Network

Contact: John Sullivan

Phone: 777-5109

Status: Recurring Work

Work to be done:  General firewall maintenance.  Install patches and other system updates and perform normalized maintenance.

Customer Impact: None

Duration:  This will be recurring work every Sunday 5:00 AM to 7:00 AM, and Tuesday 4:00 AM to 6:00 AM.

 

Branch: Servers

Contact: Rick Joslin

Phone: 777-6010

Status: Recurring Work

Work to be done: Department of Health Server Migration Project.

Customer Impact: This is a single agency work request, affecting only the Dept. of Health.  Users will not have access to servers being migrated during the work period(s) shown below.

Duration:  Every Wednesday from 5:30 PM to 7:30 PM until such time as the migrations are completed.

 

Branch: Servers

Contact: Rick Cox and Jason Seymore

Phone: 777-6368 and 777-8953 respectively

Status: Recurring Work

Work to be done:  Department of Health patches and/or upgrades to WDH/ETS managed servers.

Customer Impact: This recurring work is a single agency request affecting only the Department of Health (WDH).  Servers being patched and/or upgraded will not be available for use during the work periods.

Duration:  Every Sunday beginning March 17, 2013, and continuing (as needed) from 8:00 AM to 8:00 PM until all 200 servers have been patched and/or upgraded.

 

*Note:  All work activities pose a risk of outage.  This notice serves to remind technical professionals to be aware of activities taking place.  ETS reserves the work window to conduct work as well as any remediation needed in the event of an outage. Durations noted are estimates only.

If you are having technical difficulties during these work times and it does not appear to be related to the activities being performed, please call the ETS Technology Support Center at 307-777-5000 or email helpdesk@wyo.gov

If you know of a product, system, or application owner that is not currently receiving the ETS Work Summaries, but might benefit from receiving these notifications, please provide us with their contact information, and we will offer them a subscription.

This weekly work activity schedule is also available under “Scheduled Work” on the ETS website at: https://sites.google.com/a/wyo.gov/ets/resources/state-employee-resources/scheduled-maintenance