Wyoming ETS no topic Update

Branch: Service Delivery

Contact: Patrick Potter and Timothy Sheehan

Phone: 777-8610 and 777-8769 respectively

Status: New Non-Routine Request

Work to be done: Update all domain name registrar settings to point at DNS Made Easy (DNSME) Server.

Customer Impact: There should be no customer impact.

Duration: 5 hours

Branch: Virtual Infrastructure

Contact: Art Bailey and Randy True

Phone: 777-7810 and 777-6951 respectively

Status: New Non-Routine Agencies Request

Work to be done: Move Employee Group Insurance (EGI), Public Licensing Board (PLB), and Economic Analysis (EA) server storage to the SONAS.

Customer Impact: Users will not be able to access their data until the transfers are completed.

Duration: 3 hours

Branch: Service Delivery

Contact: Randy Krafft

Phone: 777-5243

Status: New Single Agency Request

Work to be done: Dept. of Revenue (DOR): Migrate file server and application server to WYO.GOV.

Customer Impact: This is a single agency request affecting only DOR; and it has been fully coordinated with their staff.

Duration: 1 hour

Branch: Virtual Infrastructure

Contact: Evonne Rogers

Phone: 777-5072

Status: New Routine Request

Work to be done: Perform data cleanup on the Automated Call Recording (ACR) database for Dept. of Workforce Services (DWS), Standards and Compliance Division (SCD).

Customer Impact: This routine maintenance affects only DWS-SCD, and has been fully coordinated with their staff.

Duration: 7 hours

Branch: NA

Contact: NA

Phone: NA

Status: NA

Work to be done: There is no work scheduled for this date and time except for that listed in the Recurring Work Section below.

Customer Impact: None

Duration: NA

Branch: NA

Contact: NA

Phone: NA

Status: NA

Work to be done: There is no work scheduled for this date and time except for that listed in the Recurring Work Section below.

Customer Impact: None

Duration: NA

Branch: Infrastructure

Contact: Carrie Gernant

Phone: 777-5024

Status: Recurring Work

Work to be done: Installation or update of Google Applications in the Google Apps wyo.gov domain.

Customer Impact: The applications being updated will be unavailable while the update is being installed. Customer impact is minimal as these updates will be done during maintenance windows when there will be low usage of the applications.

Duration: 2 hours on each of the regular maintenance windows:

Wednesday 9:00 PM to 11:00 PM; Sunday 5:00 AM to 7:00 AM; and Tuesday 4:00 AM to 6:00 AM

Branch: Tech Support

Contact: Tech Support

Phone: 777-5000

Status: Recurring Work

Work to be done: Install patches and updates on ETS managed servers during work windows on Sunday 5:00 AM to 7:00 AM and/or Tuesday 4:00 AM to 6:00 AM.

Customer Impact: ETS managed enterprise customers will not have the services managed by these servers available during this time.

Duration: 2 hours

Branch: Network

Contact: Jeff Sutter

Phone: 777-6344

Status: Recurring Work

Work to be done: Install firmware updates from Avaya on MM and TN circuit packs (stations, trunks, CLAN’s, and media resources).

Customer Impact: The updates will interrupt service to devices on the individual gateway or circuit packs for a short time (2 to 10 minutes) depending on the circuit pack. Users will be notified prior to commencement of work.

Duration: 2 hours. Work will occur on Sunday 5:00 AM to 7:00 AM and/or Tuesday 4:00 AM to 6:00 AM during the regular/routine work windows.

Branch: Mainframe

Contact: Jerry Isbell

Phone: 777-7910

Status: Recurring Work

Work to be done: IPL (Initial Program Load) expected duration of 15 minutes or less during the Tuesday 4:00 AM to 6:00 AM work window.

Customer Impact: Affects Mainframe customers during IPL and anyone who needs Mainframe access during this time as the Mainframe will not be available.

Duration: 15-30 minutes

Branch: Mainframe

Contact: Mark Wenger

Phone: 777-5026

Status: Recurring Work

Work to be done: Perform WYDOT database maintenance to include: file reorders, field length changes, adding superdescriptors, renaming or renumbering files, creating a new file, adding a new field, adding descriptors, releasing descriptors, releasing superdescriptors, and restoring natural programs.

Customer Impact: This work has been arranged and scheduled by the customer, and fully coordinated with ETS Mainframe staff and WYDOT IT personnel.

Duration: This work will begin on Saturday, January 5, 2013, from 8:00 AM to 8:00 PM, and continue every Saturday through December 28, 2013.

Branch: Network

Contact: John Sullivan

Phone: 777-5109

Status: Recurring Work

Work to be done: General firewall maintenance. Install patches and other system updates and perform normalized maintenance.

Customer Impact: None

Duration: This will be recurring work every Sunday 5:00 AM to 7:00 AM, Tuesday 4:00 AM to 6:00 AM, and Wednesday 9:00 PM to 11:00 PM.

Branch: Servers

Contact: Rick Joslin

Phone: 777-6010

Status: Recurring Work

Work to be done: Department of Health Server Migration Project.

Customer Impact: This is a single agency work request, affecting only the Dept. of Health. Users will not have access to servers being migrated during the work period(s) shown below.

Duration: Beginning January 15, 2013, every Tuesday from 5:30 PM to 7:30 PM until such time as the migrations are completed.

Branch: Servers

Contact: Rick Cox and Jason Seymore

Phone: 777-6368 and 777-8953 respectively

Status: Recurring Work

Work to be done: Department of Health patches and/or upgrades to WDH/ETS managed servers.

Customer Impact: This recurring work is a single agency request affecting only the Department of Health (WDH). Servers being patched and/or upgraded will not be available for use during the work periods.

Duration: Every Sunday beginning March 17, 2013, and continuing (as needed) from 8:00 AM to 8:00 PM until all 200 servers have been patched and/or upgraded.