Wyoming ETS no topic Update

Wyoming ETS sent this bulletin at 01/18/2013 01:42 PM MST

 

 

 

ETS Work Summary

 

Week of January 17-23, 2013

 

Work Activity Planned for Friday, January 18 to Tuesday, January 22, 2013 at 8:00 AM

 

Branch: Network, UCC, Service Delivery

Contacts: Fatima Taha, Brad Sitzman, and Tim Sheehan

Phone: 777-5610, 777-5059, and 777-8769 respectively

Status: New Single Agency Request

Work to be done: Board of Medicine is moving to their new office space at 130 Hobbs Ave. ETS staff will be moving their equipment beginning on January 18th.

Customer Impact: Board of Medicine will be without data and voice services during the move. This is a single agency move which has been coordinated with Board of Medicine personnel and ETS staff.

Duration: 4 days work – to be completed by 8:00 AM on January 22, 2013.

 

 Work Activity Planned for Saturday, January 19, 2013 to Sunday, January 20, 2013 at 12:01 AM

 

Branch: Servers

Contact: Bryan Arp

Phone: 777-7630

Status: Continuation of Ongoing Single Agency Project

Work to be done: Move all of Dept. of Corrections (DOC) physical server/storage hardware to Emerson Data Center 1.

Customer Impact: This is a single agency move affecting only Dept. of Corrections, which has been coordinated with Dept. of Corrections personnel and ETS staff. All systems will be down during the work period.

Duration: 1 full day – 24 hours

 

 Work Activity Planned for Sunday, January 20, 2013, from 5:00 AM to 7:00 AM

 

Branch: Servers

Contact: Bryon Brockel

Phone: 777-6724

Status: New Non-Routine Request

Work to be done: Replace the Google Search Appliance (GSA) with a new Google Box with the same configurations.

Customer Impact: Wyoming.gov Search Feature will be briefly unavailable.

Duration: 2 hours

 

 Work Activity Planned for Wednesday January 23, 2013 to Friday, January 25, 2013, 9:00 AM to 5:00 PM

 

Branch: Technical Ops

Contact: George Ackerson and Todd Ehardt

Phone: 777-8086 and 777-5032 respectively

Status: New Non-Routine Request

Work to be done: Perform periodic maintenance on the air units in the Herschler Data Center (HDC).

Customer Impact: This work involves cleaning and filter replacements and should have no customer impact.

Duration: 1 to 3 days – 8 hours each day – January 23-25, 2013

 

 Recurring Weekly Maintenance Work Activities

 

Branch: Infrastructure

Contact: Carrie Gernant

Phone: 777-5024

Status: Recurring Work

Work to be done: Installation or update of Google Applications in the Google Apps wyo.gov domain.

Customer Impact: The applications being updated will be unavailable while the update is being installed. Customer impact is minimal as these updates will be done during maintenance windows when there will be low usage of the applications.

Duration: 2 hours on each of the regular maintenance windows:

Wednesday 9:00 PM to 11:00 PM; Sunday 5:00 AM to 7:00 AM; and Tuesday 4:00 AM to 6:00 AM

 

 

 

Branch: Tech Support

Contact: Tech Support

Phone: 777-5000

Status: Recurring Work

Work to be done: Install patches and updates on ETS managed servers during work windows on Sunday 5:00 AM to 7:00 AM and/or Tuesday 4:00 AM to 6:00 AM.

Customer Impact: ETS managed enterprise customers will not have the services managed by these servers available during this time.

Duration: 2 hours

 

 

 

Branch: Network

Contact: Jeff Sutter

Phone: 777-6344

Status: Recurring Work

Work to be done: Install firmware updates from Avaya on MM and TN circuit packs (stations, trunks, CLAN’s, and media resources).

Customer Impact: The updates will interrupt service to devices on the individual gateway or circuit packs for a short time (2 to 10 minutes) depending on the circuit pack. Users will be notified prior to commencement of work.

Duration: 2 hours. Work will occur on Sunday 5:00 AM to 7:00 AM and/or Tuesday 4:00 AM to 6:00 AM during the regular/routine work windows.

 

 

 

 

Branch: Mainframe

Contact: Jerry Isbell

Phone: 777-7910

Status: Recurring Work

Work to be done: IPL (Initial Program Load) expected duration of 15 minutes or less during the Tuesday 4:00 AM to 6:00 AM work window.

Customer Impact: Affects Mainframe customers during IPL and anyone who needs Mainframe access during this time as the Mainframe will not be available.

Duration: 15-30 minutes

 

 

 

Branch: Mainframe

Contact: Mark Wenger

Phone: 777-5026

Status: Recurring Work

Work to be done: Perform WYDOT database maintenance to include: file reorders, field length changes, adding superdescriptors, renaming or renumbering files, creating a new file, adding a new field, adding descriptors, releasing descriptors, releasing superdescriptors, and restoring natural programs.

Customer Impact: This work has been arranged and scheduled by the customer, and fully coordinated with ETS Mainframe staff and WYDOT IT personnel.

Duration: This work will begin on Saturday, January 5, 2013, from 8:00 AM to 8:00 PM, and continue every Saturday through December 28, 2013.

 

  

Branch: Network

Contact: John Sullivan

Phone: 777-5109

Status: Recurring Work

Work to be done: General firewall maintenance. Install patches and other system update and perform normalized maintenance.

Customer Impact: None

Duration: This will be recurring work every Sunday 5:00 AM to 7:00 AM, Tuesday 4:00 AM to 6:00 AM, and Wednesday 9:00 PM to 11:00 PM.

 

 

 

Branch: Servers

Contact: Rick Joslin

Phone: 777-6010

Status: Recurring Work

Work to be done: Department of Health Server Migration Project.

Customer Impact: This is a single agency work request, affecting only the Dept. of Health. Users will not have access to servers being migrated during the work period(s) shown below.

Duration: Beginning January 15, 2013, every Tuesday from 5:30 PM to 7:30 PM until such time as the migrations are completed.

 

 

 

*Note:  All work activities pose a risk of outage.  This notice serves to remind technical professionals to be aware of activities taking place.  ETS reserves the work window to conduct work as well as any remediation needed in the event of an outage. Durations noted are estimates only.

 

If you are having technical difficulties during these work times and it does not appear to be related to the activities being performed, please call the ETS Technology Support Center at 307-777-5000 or email helpdesk@wyo.gov

 

This weekly work activity schedule is also available under “Scheduled Work” on the ETS website at: https://sites.google.com/a/wyo.gov/ets/scheduled-work

 

 

 

 

 

 

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