Wyoming ETS no topic Update

Branch: Health Dept. , State Hospital

Contact: Chuck Grenfell

Phone: 307-789-3464 x 183

Status: New Non-Routine Request

Work to be done: Move servers from the old server room in the Administration Building, to the new server room in Hot Springs Hall.

Customer Impact: During the outage the following services will be unavailable:

1. Authenticating to the WSH Network

2. Avatar

3. Email

4. Internet Services

5. Faxing Services

6. Orchard Lab System

7. Suite Scheduler

8. WSH Wireless Network

Duration: 4 hours

Branch: Network

Contact: John Sullivan

Phone: 777-5109

Status: New Non-Routine Request

Work to be done: Troubleshoot video traffic problems when it traverses the Internal Firewall. We will be collecting traffic capture and firewall debugs while attempting to connect to a WEN video unit.

Customer Impact: There should not be any impact.

Duration:3 hours

Branch: NA

Contact: NA

Phone: NA

Status: NA.

Work to be done: There is no work scheduled for this date and time.

Customer Impact: None

Duration: NA

Branch: Network

Contact: Jeff Sutter

Phone: 307-287-1985

Status: New Non-Routine Request

Work to be done: Rename StateGuest Wireless SSID to Wyo-Guest.

Preparation will begin on December 12, 2012. However, the actual renaming and change-over will not be performed until February 27, 2013 during the 9:00 PM to 11:00 PM maintenance window.

Customer Impact: Users will lose wireless network connectivity to StateGuest during the maintenance, and will have to reconnect any StateGuest wireless devices to Wyo-Guest after the work is performed.

Duration: 2 hours

Branch: Tech Ops Sys

Contact: Greg Martinez

Phone: 777-8038

Status: New Routine Request

Work to be done: Patch the SEP application.

Customer Impact: No customer Impact

Duration: 2 hours

Branch: Tech Ops Sys

Contact: Jason Seymore

Phone: 777-8953

Status: New Non-Routine Request

Work to be done: Physical server move to Emerson Data Center 1.

Customer Impact: No customer impact.

Duration: 8 hours

Branch: Infrastructure

Contact: Carrie Gernant

Phone: 777-5024

Status: Recurring Work

Work to be done: Installation or update of Google Applications in the Google Apps wyo.gov domain.

Customer Impact: The applications being updated will be unavailable while the update is being installed. Customer impact is minimal as these updates will be done during maintenance windows when there will be low usage of the applications.

Duration: 2 hours on each of the regular maintenance windows:

Wednesday 9:00 PM to 11:00 PM; Sunday 5:00 AM to 7:00 AM; and Tuesday 4:00 AM to 6:00 AM

Branch: INF-Network

Contact: Jeff Sutter

Phone: 777-6344

Status: Recurring Work

Work to be done: Move all closet switches in Herschler and Emerson network closets to the new Distribution Network in HDC and EDC.

Customer Impact: Short outage during the move of the cabling.

Duration: September 12, 2012 until December 31, 2012 during maintenance window.

Branch: Tech Support

Contact: Tech Support

Phone: 777-5000

Status: Recurring Work

Work to be done: Install patches and updates on ETS managed servers during work windows on Sunday (5:00 AM to 7:00 AM) and/or Tuesday (4:00 AM to 6:00 AM).

Customer Impact: ETS managed enterprise customers will not have the services managed by these servers available during this time.

Duration: 2 hours

Branch: Network

Contact: Jeff Sutter

Phone: 777-6344

Status: Recurring Work

Work to be done: Install firmware updates from Avaya on MM and TN circuit packs (stations, trunks, CLAN’s, and media resources).

Customer Impact: The updates will interrupt service to devices on the individual gateway or circuit packs for a short time (2 to 10 minutes) depending on the circuit pack. Users will be notified prior to commencement of work.

Duration: 2 hours. Work will occur on Sunday (5:00 AM to 7:00 AM) and/or Tuesday (4:00 AM to 6:00 AM) during the regular/routine work windows.

Branch: Mainframe

Contact: Jerry Isbell

Phone: 777-7910

Status: Recurring Work

Work to be done: IPL (Initial Program Load) expected duration of 15 minutes or less during the Tuesday (4:00 AM to 6:00 AM) work window.

Customer Impact: Affects Mainframe customers during IPL and anyone who needs Mainframe access during this time as the Mainframe will not be available.

Duration: 15-30 minutes

Branch: Mainframe

Contact: Mark Wenger

Phone: 777-5026

Status: Recurring Work

Work to be done: Perform WYDOT database maintenance to include: file reorders, field length changes, adding superdescriptors, renaming or renumbering files, creating a new file, adding a new field, adding descriptors, releasing descriptors, releasing superdescriptors, and restoring natural programs.

Customer Impact: This work has been arranged and scheduled by the customer, and fully coordinated with ETS Mainframe staff and WYDOT IT personnel.

Duration: This work will begin on Saturday, January 7, 2012, from 8:00 AM to 8:00 PM, and continue every Saturday through December 29, 2012.

Branch: Network

Contact: John Sullivan

Phone: 777-5109

Status: Recurring Work

Work to be done: General firewall maintenance. Install patches and other system update and perform normalized maintenance.

Customer Impact: None

Duration: This will be recurring work every Sunday (5:00 AM to 7:00 AM), Tuesday (4:00 AM to 6:00 AM) and Wednesday (9:00 PM to 11:00 PM).