Questions About the CLTS Program? Make Sure Your Email Gets to the Right Place
The Wisconsin Department of Health Services (DHS) is transitioning from Wisconsin Physicians Service (WPS) to Gainwell Technologies, the state’s fiscal agent, for Children's Long-Term Support (CLTS) Program prior authorizations (PAs) and claims processing using the ForwardHealth Portal.
This transition has caused confusion about who to contact and where to send questions. To get your question to the right place and get a quicker response, follow these email guidelines.
The CLTS Provider email (DHSCLTSProvider@dhs.wisconsin.gov) is for:
- Questions about using the CLTS Program Provider Registry.
- Questions about provider registration status.
- Provider communication about the registry and directory.
The CLTS Provider Relations email (dhscltsproviderrelations@dhs.wisconsin.gov) is for:
- Questions about CLTS program policy, operations, or CLTS waiver services.
- Questions about provider PA issues.
- Timely filing waiver requests.
- Information to resolve provider payment issues.
- Questions about the CLTS Waiver Program Benefit Code Crosswalk.
- Questions about the CLTS Waiver Program Rate Schedule.
- Concerns about the Gainwell CLTS Operations Team support.
The Gainwell CLTS Operations email (cltsoperations@gainwelltechnologies.com) is for help with:
- Logging into the ForwardHealth Portal.
- Submitting PAs in the ForwardHealth Portal.
- Questions about claims and payment.
- Questions about navigating the ForwardHealth Portal.
- Requesting CLTS ForwardHealth Login/PIN information.
- Setting up an electronic fund transfer.
Share this information
Please share this email with any staff who might need to send questions about the CLTS Program.
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