CRS: Summer Newsletter 2023

Wisconsin Department of Health Services

Community Recovery Services

Summer Newsletter 2023

The Community Recovery Services (CRS) newsletter is published twice a year, in the summer and winter. People who subscribe to the DHS CRS provider email list will receive these newsletters when they are published. Not on our CRS provider email list? Sign up now. You can read previous editions of this newsletter on the CRS: Provider Resources webpage on the DHS website.

Need to reach the DHS CRS team? Email

Current programs and consumers 

Currently, there are 17 counties providing CRS, with nine actively serving 136 CRS consumers across the state. See the full list on the CRS webpage on the DHS website.

Orientation training collaboration  

In February 2023, a 10-hour online CRS orientation training was launched in collaboration with the Behavioral Health Training Partnership (BHTP) at UW-Green Bay. Counties and contracted providers who are registered through BHTP have free access to this training.   

If you are not able to register for the CRS training or you need to request an exemption from some of the CRS training, email

Survey and special meeting 

All tribal nations and counties were invited to submit feedback on CRS through a survey earlier this year. There were 54 responses to the survey.  

The survey was intended to gain information on the benefits and challenges to implementing CRS. The most reported positive benefits to providing CRS included receiving reimbursement for residential placements and the positive impact the program had on participants. The biggest reported challenges to operating CRS were related to lower reimbursement rates compared to Comprehensive Community Services and the overall complexity of the program.

The survey data was shared at a special CRS meeting held March 15, 2023. This meeting included a discussion on proposed changes to CRS. This information was considered by the CRS team and DCTS management when putting together the requirements for tribal nations and county agencies providing services as an enrolled CRS program. These requirements were published in DCTS Action Memo 2023-10.      

DCTS Action Memo 2023-10 

DCTS Action Memo 2023-10 was published on April 20, 2023. Please use this memo in combination with the ForwardHealth Updates 2010-94 and 2018-17 as the guiding documents for CRS. DCTS Action Memo 2023-10 outlines the requirements for tribal nations and county agencies providing services as an enrolled CRS program as identified in the 1905(a) State Plan Amendment. The requirements outlined in this document replace DCTS Action Memo 2018-10 and DCTS Action Memo 2019-15. 

Documentation oversight  

Most documentation oversight reviews have been completed for 2023. Per DCTS Action Memo 2023-10, documentation oversight reviews occur annually effective June 1, 2023.   

Monitoring process  

Three CRS programs are scheduled to take part in the monitoring process in 2023. DCTS Action Memo 2023-10 outlines the new monitoring process.

Training available  

Watch a recording of the webinar from earlier this year that focused on Wisconsin’s aging population, co-occurring diagnoses, and dementia. Eric Grosso, a DHS demographer, shared information about the aging population in Wisconsin. Dr. Art Walaszek, a professor of psychiatry at the UW-Madison School of Medicine and Public Health, shared information about the symptoms of mental illness, substance use, and the signs of dementia, as well as how things differ for a person who has a mental health condition, is aging, and begins to show signs of dementia.

Quarterly meetings 

Thanks to all who have attended this year’s meetings. Find the schedule for these meetings and copies of the materials shared on the CRS: Providers Resources webpage. Have an idea for an agenda item? Contact the DHS CRS team at