ForwardHealth Community Partners

Updates for local agencies, community-based organizations, and providers that
offer help to members of Wisconsin's health and nutrition assistance programs.

New Communication Channels: Text and Email The Wisconsin Department of Health Services and Department of Children and Families now have the ability to email and text members who get BadgerCare Plus, Medicaid, or other program benefits from the State of Wisconsin. These new communication channels will give our members quick, easy access to important benefits information. As we introduce these new channels, we are not discontinuing any existing communications methods. We will continue to mail physical letters to those who have opted to receive them by mail. We will also continue to email members with notifications about letters that are available to view in ACCESS if members have opted for that method of delivery.

A new way to connect

The first messages we send will introduce members to these channels as an additional way for us to stay in touch with them. DHS will only text or email about critical things members need to know or do to keep their benefits. Examples include reminders about renewal due dates or when members need to submit documents.

Protecting our members

Texts will be sent from 94347 (WI DHS). The email sender will be dhs@info.wisconsin.gov.
These texts and emails will never:

• Ask members for personal information, like their birthday or Social Security number.
• Ask members for financial information like their bank account or credit card number.
• Offer members a prize or money for responding.

How you can help

If you notice that a member has incorrect contact information on file, please remind them to update their information, preferably through their ACCESS account. If they call their local agency, wait times may be longer than usual due to high call volume.

You can also help members get the free MyACCESS smartphone app to members as a handy way to manage their benefits. Members can learn more, watch how-to videos, and download an information sheet at the MyACCESS support page.

Contact us

• For questions about using ACCESS or MyACCESS, members can call Member Services at 800-362-3002 or email memberservices@wisconsin.gov.
• For questions about enrollment or benefits, they should contact the local agency that supports their program.
• Learn more about texting and emails from DHS.

Please do not respond to this email. The email box is not monitored and you will not receive a personal response. You are receiving this notification because you have asked to be added to the ForwardHealth Partners information list. For questions, please contact DHS ForwardHealth Partners. Thank you.