Resources Available Regarding Changes to the NEMT Benefit

DHS Logo Original 07/11/2018

Non-Emergency Medical Transportation Manager

Resources Available Regarding Changes to the NEMT Benefit 

Beginning November 1, 2021, a new company called Veyo will arrange rides for Wisconsin Medicaid members to get to their covered health care appointments. Members who are eligible for this benefit, called non-emergency medical transportation (NEMT), will continue to call the same number (866-907-1493) to arrange rides. Providers can also request rides for eligible members.

In general, ride-specific issues or questions should be directed to Veyo. For NEMT policy questions, please contact us at Interested stakeholders are encouraged to sign up for DHS email notices to receive information about the NEMT benefit; the sign-up link is available on the DHS NEMT Manager website

The resources listed below provide additional information about the transition, improvements to services, and the new company.

For Partners and Providers

For Members

To request free, printed copies of member fact sheets, complete a Forms/Publications Order form, F-80025A, and email it as an attachment to DHS FM Order. Please allow two to four weeks to receive ordered prints.