Android System Requirement for MyACCESS Changing October 24

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ForwardHealth Community Partners

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Updates for local agencies, community-based organizations, and providers who provide assistance to members of Wisconsin's health and nutrition public assistance programs.

Android System Requirement for MyACCESS Changing October 24

As of October 24, 2020, the Android system requirement for the MyACCESS mobile app is changing. Users with an Android device will need to have at least Android version 7.0, instead of Android version 6.0, to use MyACCESS. This change is being made to keep MyACCESS current and to provide the best possible user experience.

Users with an Android device are encouraged to check that their device has at least Android version 7.0 and to update their operating system if not. Operating system information can be found under their device settings.

Starting October 24, if users with Android version 6.0 try to upgrade or download MyACCESS, they will receive a message in Google Play about their device not being compatible, and they will be unable to use or download the app.

The iPhone system requirement for MyACCESS will remain the same. Users with an iPhone must have iOS version 10.0 and up to use MyACCESS.


MyACCESS is a free mobile app that helps people manage their benefits from their smartphone. With the MyACCESS mobile app, people are able to:

  • See a high-level overview of the programs they are enrolled in.
  • Receive reminders of actions they need to take or proof they need to submit.
  • Take photos of and submit proof.
  • Check the real-time status of submitted documents.