FoodShare Interviews and Quality Control Reviews to Resume June 1, 2020

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ForwardHealth Community Partners

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Updates for local agencies, community-based organizations, and providers who provide assistance to members of Wisconsin's health and nutrition public assistance programs.

FoodShare Interviews and Quality Control Reviews to Resume June 1, 2020

Starting June 1, 2020, FoodShare interviews and quality control reviews will once again resume. Previously, the Wisconsin Department of Health Services (DHS) received approval from the U.S. Department of Agriculture’s Food and Nutrition Service (FNS) to suspend most FoodShare interviews for April and May 2020 and to suspend quality control reviews for March, April, and May 2020. Since Wisconsin’s state public health emergency period has ended, FNS is requiring interviews and quality control reviews to once again be completed.

FoodShare Interviews

Income maintenance and tribal agencies are required to conduct interviews when people apply for or renew their FoodShare benefits prior to issuing benefits, including expedited benefits. During the interview, agencies provide information about FoodShare benefits, review the application or renewal, and resolve any unclear information. While most interviews are conducted over the phone, applicants and members can request in-person interviews. Since most agencies are providing limited in-person services at this time, the availability of in-person interviews would be determined on a county-by-county basis.

FoodShare Quality Control Reviews

As required by federal law, each month DHS randomly chooses FoodShare cases to undergo a review to ensure income maintenance and tribal agencies issued benefits correctly and followed federal government rules. DHS quality control reviewers conduct member interviews, some of which are required to be in-person, as part of the review. To follow physical distancing guidelines and to ensure the safety of both members and reviewers, these in-person interviews will be conducted virtually for the foreseeable future. Members will be notified in July if their case was chosen to undergo a review for June.