Bureau of Assisted Living – Technology Based Inspections

DHS Logo Original 07/11/2018

Division of Quality Assurance: Assisted Living

Attn: Assisted Living Providers

Bureau of Assisted Living – Technology Based Inspections

In order to reduce the footprint in assisted living facilities during the COVID-19 crisis, the Bureau of Assisted Living will conduct remote surveys.

Surveys conducted during this time will include but not limited to:

  • All complaints that constitute imminent danger, immediate threat, and allegations of abuse and neglect
  • Complaints alleging infection control concerns, including facilities with potential COVID-19 or other respiratory illnesses
  • Statutorily required probationary licensing visits
  • Verifications visits required due to a No New Admission Order (NNAO) or NNAO Extended
    Initial licensing/certification surveys

Surveyors will conduct remote surveys using a combination of phone calls, email/fax, and online video conference technology to complete interviews, record reviews, and observations.

Online video conferences will be conducted through Apple FaceTime or Zoom.

We encourage you to review the following online video conference guides to prepare for a remote survey:Apple FaceTime