Rides To Medical Appointments Will Continue

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ForwardHealth Community Partners

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Updates for local agencies, community-based organizations, and providers who provide assistance to members of Wisconsin's health and nutrition public assistance programs.

Rides To Covered Medicaid Services Will Continue

The Department of Health Services (DHS) is actively monitoring non-emergency medical transportation (NEMT) services provided through Medical Transportation Management, Inc. (MTM) to ensure rides to covered Medicaid services are available and are performed with good disease prevention practices. Eligible members should continue to contact MTM for essential NEMT rides to Medicaid-covered services. Rides to medical appointments will continue and transportation providers will be monitored closely.

Each trip is restricted to a one-member-one-driver arrangement at this time. Multi-load rides with 10 people or fewer for children’s day treatment services and methadone treatment services will continue.

Members traveling to either of these types of services can use their own transportation and request mileage reimbursement from MTM through general mileage reimbursement (GMR) protocols. Children’s Day Treatment members should check with their provider to potentially access services via telehealth.

If a member thinks they have been exposed to COVID-19 and develops a fever or other symptoms, they should call their health care provider to confirm they can be seen before they call MTM to schedule a ride. When they call to schedule a ride, the member should also make MTM aware that they may have been exposed to COVID-19 or are feeling ill. 

Members should follow simple steps to prevent illness and avoid exposure to the virus, including covering coughs and sneezes, washing hands frequently, and avoiding touching their faces.  DMS encourages the public to frequently monitor the Wisconsin Department of Health Services website for updates, and to follow @DHSWI on Facebook and Twitter, or dhs.wi on Instagram. Additional information can be found on the CDC website.