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Updates for local agencies, community-based organizations, and providers who provide assistance to members of Wisconsin's health and nutrition public assistance programs.
MilES Customer Service Updates
In an effort to prepare for the anticipated increase of customers contacting MilES either to apply for benefits or to communicate regarding their existing benefits, MilES is asking that you partner with us to ensure that we provide the best customer service during this challenging time. It would be extremely helpful if you work with your members and provide them with the following information:
- Encourage members to take advantage of using ACCESS online or the myACCESS app.
- When completing a new application, please allow for at least 15 days to receive a Notice of Decision.
- When submitting verification, whenever possible, use the app.
- Best times to call is between 8:00 a.m. to 10:00 a.m. and 2:00 p.m. to 3:00 p.m., and if you must call outside of those hours, please be patient because long wait times may occur.
- Refrain from calling MilES multiple times. If you are calling in and have the ability to wait to be serviced, please wait.
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