Data Brief, 2019 - Issue 4
Participant Satisfaction Survey Response Rates, Best Practices, and Scale Scores, 2018
This data brief features statewide satisfaction data for Comprehensive Community Services (CCS) participants who completed satisfaction surveys in the fall of 2018. CCS programs assess participant satisfaction and progress toward their recovery goals through annual participant surveys. CCS programs report this survey data to the Wisconsin Department of Health Services.
Key findings
Response rates
- 40% of eligible CCS participants completed a survey. This is 4% higher than the previous survey period.
- For adults completing a survey, substantially more identified as female, when compared to those identifying as male. For the majority of youth and family surveys, combined, this distribution was reversed.
- CCS programs with higher response rates:
- Involved CCS staff in the solicitation, tracking, and follow-up of data collection while maintaining confidentiality of survey responses.
- Accommodated participant needs by offering a variety of options for completing surveys.
- Had a third party partner available to either administer the survey in person or answer questions.
Scale scores for adults
- Overall, scale scores in 2018 were similar to 2016 and 2017 with some exceptions:
- A three percentage point increase on the Barriers scale.
- A four percentage point increase on the Employ scale.
- Out of all adult scales adults scored :
- Lowest on the Basic Needs and Employ scales.
- Highest on the Empower and Staff Approach scales.
Scale scores for youth
- Overall scale scores in 2018 were similar to 2016 and 2017 with some exceptions:
- A three percentage point decrease in the Participation scale.
- A six percentage point decrease in the Outcomes scale.
- Out of all youth scales youth scored:
- Lowest on the Outcomes scale.
- Highest on the Culture scale.
Scale scores for family
- Overall scale scores in 2018 were similar to 2016 and 2017.
- Out of all family scales family scored:
- Lowest on the Outcomes scale.
- Highest on the Culture scale.
View the full description and results of this analysis.
A note for the 2019 survey solicitation
The CCS satisfaction surveys and optional cover letters are now available in Hmong. These satisfaction survey materials are available on the CCS providers page on the DHS website. Select the "Satisfaction Survey Materials" option.
The CCS Data Brief is part of an effort to provide CCS stakeholders with timely data insights to help inform quality improvement efforts. Previous CCS Data Brief bulletins can be viewed on the DHS website.
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