Non-Emergency Medical Transportation Procurement Issued

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Non-Emergency Medical Transportation Manager

Non-Emergency Medical Transportation Procurement Issued

The Department of Health Services (DHS) has issued a new procurement for non-emergency medical transportation (NEMT) services. Proposals from interested vendors are due on August 30, 2019.

The contract with the current NEMT manager, MTM, Inc., will continue throughout the procurement period. The services that members are eligible for under the NEMT benefit will not change.

Members in need of NEMT services should continue to call MTM, Inc. at 866-907-1493. Members should continue to contact the MTM, Inc. “WeCare” line at 866-436-0457 if they have a complaint about the service they received. For TTY services, members should call 711.

DHS will continue to keep members, providers, and all other stakeholders informed throughout this process. You can find up-to-date information on the NEMT manager webpage. You can sign up to receive email notices about the status of the process by going to the “Additional Resources” tab.