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Updates for local agencies, community-based organizations, and providers who provide assistance to members of Wisconsin's health and nutrition public assistance programs.
Non-Emergency Medical Transportation Protest Upheld by Department of Administration
DHS ordered to rescind the intent to contract with LogistiCare
In August of 2018, the Department of Health Services (DHS) announced intent to contract with LogistiCare for Non-Emergency Medical Transportation (NEMT) services; however, the procurement that resulted in the intent to award that contract was under protest and appeal. On February 28, 2019, the Wisconsin Department of Administration issued their decision on the appeal and ordered DHS to rescind the intent to contract with LogistiCare.
As a result, DHS will be issuing a new procurement for NEMT services. The contract with the current vendor, MTM, Inc. will continue throughout the procurement period. The services that members are eligible for under the NEMT benefit will not change.
Members in need of NEMT services should continue to call MTM, Inc. at 866-907-1493. Members should continue to contact the MTM, Inc. “WeCare” line at 866-436-0457 if they have a complaint about the service they received. For TTY services, members should call 711.
DHS will continue to keep members, providers, and all other stakeholders informed throughout this process. You can find up-to-date information at the NEMT transition website. You can sign up to receive email notices about the status of the process by going to the “Additional Resources” tab.
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