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Updates for local agencies, community-based organizations, and providers who provide assistance to members of Wisconsin's health and nutrition public assistance programs.
Background
In an effort to enhance and simplify benefits management, the Wisconsin Department of Health Services (DHS) and the Wisconsin Department of Children and Families launched the MyACCESS mobile app on November 12, 2018. With the MyACCESS mobile app, people are able to:
- See a high-level overview of the programs they are enrolled in.
- Receive reminders of actions they need to take or proof they need to submit.
- Take photos of and submit proof.
- Check the real-time status of submitted documents.
The initial November release was a "soft launch" that allowed time to refine the app and identify opportunities for improvement.
Promotional Communications
Starting today, DHS will be actively promoting use of the MyACCESS mobile app and is encouraging partners to do the same. To aid in this effort, the following communications are available for partners to share with the applicants and members they work with.
Print
The following printed materials are available for order in English, Spanish, and Hmong:
To order these materials, complete the Forms/Publication Order form, F-80025A, and email it to dhsfmorder@dhs.wisconsin.gov.
Note: Electronic versions of other languages can be made available upon request.
Online
The following online communications are available to be shared:
Social Media
DHS will also be promoting the MyACCESS mobile app on an ongoing basis through Facebook and Twitter. To increase awareness of the app, partners are encouraged to share and retweet.
App Support
People who have questions about or need technical assistance with the MyACCESS mobile app can call ForwardHealth Member Services at 800-362-3002 for help.
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