Data Brief, 2019 - Issue 2
Comprehensive Community Services participant satisfaction survey analysis, 2016-2017
Comprehensive Community Services (CCS) programs assess participant satisfaction and progress toward outcomes through an annual survey. This data brief features the results of an analysis of statewide satisfaction data for CCS participants who completed surveys in 2016 and 2017.
CCS aims to support people with mental health and substance use concerns by expanding access to needed services and supports and helping them navigate the path to recovery. Data from these surveys may be used to measure how effective CCS is and identify specific program areas that may benefit from quality improvement efforts.
View the full description and results of this analysis.
Key findings for adults:
- Adults scored lowest on their ability to meet their basic financial needs (Basic Needs scale) and the degree to which educational and employment opportunities are available (Employ scale), and highest on the degree to which they feel empowered by staff and others (Empower scale) and the degree to which agency staff do not use a paternalistic or coercive approach (Staff Approach scale).
- Adults scored 6% higher on the Basic Needs scale in 2017 when compared to 2016. There were no substantial differences in other scales’ scores for 2017 when compared to 2016.
- Adults would like to have more help finding independence, receiving peer supports, and having their families be more educated and supported through their programs, but often feel supported and respected by their CCS program.
Key findings for youth and family of children under age 12:
- Youth and family of children under age 12 scored lowest on their (or their caregiver’s) life improvements that occur as a direct result of their (or their child’s) CCS services (Outcomes scale), and highest on the cultural sensitivity of providers (Culture scale).
- Youth and family of children under age 12 would like more help strengthening their social relationships and functioning in day-to-day life, but often feel like staff are respectful and supportive of their unique backgrounds, and committed to them.
The CCS Data Brief is part of an effort to provide CCS stakeholders with timely data insights to help inform quality improvement efforts. Previous CCS Data Brief bulletins can be viewed on the DHS website.
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