Data Brief, 2018 - Issue 2
2017 Participant Satisfaction Surveys: Response Rates and Best Practice
All Comprehensive Community Services (CCS) programs must assess consumer satisfaction and progress. Programs administer surveys created by the Division of Care and Treatment Services (DCTS) to meet this requirement. The data collected, the response rates, and administration methods are reported to DCTS.
The response rates and information on the most effective survey administration methods from 2017 are presented in this data brief. Use this information to assess and target areas for improvement for the 2018 participant satisfaction surveys.
In 2017, Central Wisconsin Health Partnership had the highest overall response rate at 71 percent. There was a lot of variation within CCS regions and across the state. The statewide average response rate was 36 percent.
Administration methods that yielded higher response rates in 2017 include:
- Providing the survey and assistance in interpreting the survey by a neutral party (for example, AmeriCorps, peer specialist, or other non-CCS behavioral healthcare worker) - Green Lake, Juneau, Manitowoc, and Waushara counties.
- Sending or handing information such as the DCTS cover letter to each participant, family member, guardian, and then scheduling in-person or over the phone interviews at a location and time selected by the participant when possible (for example, home or the community) - Jefferson and Manitowoc counties.
- Presenting the survey opportunity to participants through CCS facilitators or other familiar staff with a confidential method for submission - Winnebago, Jefferson, and Lincoln counties.
View the table in PDF format.
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