Seattle Municipal Court’s transition to a new case management system begins February 29, 2024 at 5 pm (PST)

Seattle Municipal Court’s (SMC) new case management system, C-Track & cFive, will replace a legacy system (MCIS) that has served the court, our exchange partners, and the public for over 30 years. We want to take this opportunity to provide a brief update as our program moves towards a launch date of March 5, 2024. Important updates… Reduced Operations to Support Staff Transition to C-Track & cFive The Court has planned for reduced operations following system launch and will gradually increase back to full operations in two weeks. This strategic decision allows staff the space to become comfortable in the system. We understand operating at a reduced capacity may impact our partners and community. The Court is preparing communications to increase awareness of service impacts ahead of the transition through email updates, informational banners across our public-facing website, and updates via our social media accounts. We are collaborating closely with partners impacted by this project and have support plans in place as we transition to the new case management system. We appreciate our partners and the community for their patience as our staff adjust to new ways of working. Below is an overview of the operational adjustments during these specific periods. Service Areas Cutover Period (February 29, 5pm to March 5, 7am) Post Go Live (anticipated March 5th & beyond) Front Counter – Cashiers Only in-person payments will be accepted through a modified process of hand receipts and deferred entry into the system when available.   Normal operations. Public Services/Phone Center Inquiries will be addressed with deferred follow-up when the system is available.   Normal operations. Infractions & Interpreter Services   Limited hearings. Week 1: Normal operations, at reduced capacity (25%). Week 2: Normal operations, at reduced capacity (50%). Week 3: Normal operations, at full capacity (100%). Clerk’s Office & Interpreter Services – Criminal and Infraction Courtrooms Limited hearings. Week 1: Normal operations, at reduced capacity (50%). Week 2: Normal operations, at reduced capacity (75%). Week 3: Normal operations, at full capacity (100%). Probation & Pre-Trial Services Limited appointments. Pause to personal recognizance and indigent screenings.   Community Resource Center (CRC) will maintain normal operations.   Week 1 & 2: Limited appointments. Resume personal recognizance and indigent screenings. CRC will maintain normal operations. Week 3: Normal operations.

As a reminder, the following key activities continue…

Testing: In Progress

The program is currently performing User Acceptance Testing (UAT) across the majority of the business and wrapping up End-to-End testing (E2E) with several data exchanges. These testing phases are layers of assurance that prepare us for Go Live readiness.

Training: In Progress

There are 230 training courses to train SMC employees. The training includes in-person classroom training as well as sandbox time for self-pace learning. The training objective is to ensure confidence and competence by Go Live.

Cutover Dress Rehearsals: In Progress

Rehearsals began in December 2023. The goal is to ensure that we have the proper sequence of tasks documented to effectively “turn on” the new system and “transition” from the legacy system to the new system.

Cutover Period: 2/29/2024 @ 5 pm (PST)

The legacy system, MCIS, will not be available as the technical team prepares C-Track, cFive, and data exchanges for deployment. The court will implement manual business continuity plans to continue with essential business activities during this cutover period.

Launch of C-Track & cFive anticipated Tuesday, 3/5/2024 @ 7am

The C-Track and cFive cutover may progress quicker than anticipated. Formal communication will be delivered upon successful launch of the system.

If you have questions…

If you have questions about the MCIS 2.0 Replacement Project, please contact melaine.sarreal@seattle.gov.