New and Improved Utility Billing Payment Website is now Live for City Utility Customers (Water, Storm & Sewer)

Action Required for Lynnwood Self-Service Customers

Dear Lynnwood Utility Customers,

We have completed upgrades to the Utility Billing Payment System to help improve your user experience. Beginning today, September 12, 2024, Lynnwood Utility Customers who currently use auto-payment or the Self-Service website will need to log in and take action by November 15, 2024. 

If you already have a login for the current Lynnwood Self-Service website, your login and password will be the same for the new site. If you have an auto-pay enrollment, you will need to log into the new site, link your utility account, and re-enroll in auto-pay. Visit www.LynnwoodWA.gov/UB and click "Pay Your Bill" to visit the new site or follow the link below. 

Features of the new site include:

• Quick Pay - You do not need to create a login to make a payment
• New E-check payment method for all payment types (Quick Pay, Scheduled, One-time, or Auto Pay)
• Scheduled Payments - you can schedule Quick Pay or One-time payments in advance
• Auto Pay - If you are currently enrolled in auto-pay, you will need to log into the site, link your utility account, and enroll in auto-pay by November 15, 2024. Enrolling on the new site will replace your old auto-pay setup. If you are not currently enrolled in auto-pay, click the Enroll link after logging in to the new site and follow the prompts.

Although Quick Pay is new, creating an online account allows for easy saving and updating of payment methods, including auto-pay enrollments. You can also set up email reminders for bills and payments, view consumption, and access your bills and account activity in your online account. Visit www.LynnwoodWA.gov/UB and click "Pay Your Bill" to visit the new site or follow the link below.

Contact:

For questions or assistance, please contact Utility Billing at 425-670-5170, ub@lynnwoodwa.gov, or visit us online at www.LynnwoodWA.gov/UB. 

To make a payment by phone, dial 425-670-5170, and choose Option 1.