Important Notice to Utility Customers

Dear City of Lynnwood Utility Customers,

Throughout 2021, the City of Lynnwood installed new 'smart' water meters. These new water meters provide better leak detection, automate meter reading, and improve our service to you. During the installation, we took the extra time to ensure the new meters were functioning properly and providing accurate information for our billing process. Unfortunately, this caused a one-time bill delay for many customers. In an effort to get all customer billing cycles back on schedule, customers received more than one bill in December. Please note that customers are still receiving the regular 6 bills for the 2021 billing calendar year. 

Please Note:

• Customers did receive multiple bills in December. This is not an extra charge, this is a delayed bill from earlier in 2021. Customers received six bills for the 2021 calendar year. 
• We understand that this catch up may cause a financial burden to our customers. We have extended a grace period of no late fees or shutoffs, and payment plans are available to customers. 
• Our Utility Billing Staff is available to answer questions or help customers set up a payment plan. Due to high call and email volumes, it may take staff several days to respond. We thank you in advance for your patience. 
• Financial assistance for past-due utilities is available for qualifying low-income households through 2-1-1. 
• The City offers several reduced rates and rebates to qualifying households. Visit our website to see if you qualify for any of these programs: Reduced Rates & Rebates Information.
• You can use the Lynnwood Self-Service to manage your utility account and pay your bills online. You can also enroll in autopay for future payments.

Contact Us for Assistance:

• UB@Lynnwoodwa.gov - you will receive the quickest response via email. Please include your name, address, and the best phone number to reach you during business hours.
• 425-670-5170 - please leave a voicemail and a customer service representative will call you back. Please include your name, address, email address, and the best phone number to reach you during business hours.

We understand this is an inconvenience and may cause a financial strain to households. We apologize and we are working hard to get all customers back on schedule for 2022.