Requests to resolve IT issues

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We often receive requests to resolve SEBB My Account-related issues. Whenever possible, we try to work through these issues within our Outreach & Training (O&T) and Accounting units or provide guidance on how you can fix them.

For those requests we can’t resolve or help you fix on your own, we escalate them to HCA’s Enterprise Technology Services (ETS) division. We want to let you know that due to low staffing resources (including staff turnover and overall funding of IT resources) and competing priorities (including preparations for the SEBB and PEBB annual open enrollments), we are currently experiencing delays with these requests.

What’s next: ETS is reviewing your requests as they come in, which are pending prioritization until after open enrollment begins. Enrollment-related requests will be prioritized first, as well as issues that affect many accounts.

Keep in mind, these delays are related to ETS requests, not those that can be handled by O&T and Accounting staff. If there is guidance we can provide on particular issues that would allow you to address the situation, O&T and Accounting will provide it. 

Thank you for your patience as we work to prepare for the upcoming open enrollments.