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Instructions for troubleshooting SEBB My Account subscriber access
- For subscribers that do not recall their previous SecureAccess Washington (SAW) account username:
- From within SMA, click on ‘Log into SEBB My Account’
- Subscriber is directed SAW, click on ‘Forgot username’
- Enter email address and username will be emailed.
- For subscribers that forgot their password:
- From within SMA, click on ‘Log into SEBB My Account’
- Click on Forgot your password. Subscriber will be provided with instructions on resetting password via email address registered in SAW.
- If a subscriber cannot access their previous SAW account and cannot recall their security question answers, the benefit administrator will need to verify the subscriber and complete the following:
- As a benefit administrator that has ‘Access Management’ user role, from ‘Manage Subscribers’:
- Look-up subscriber
- Once subscriber is located select ‘Disassociate this subscriber account?’
- Subscriber will be able to login with new SAW account and select new security questions/answers.
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