SEBB My Account Updates

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SEBB My Account Updates

The following updates were made to SEBB My Account last night, May 14,2020:

  • The billing files will now include family composition for prior month credits and invoices.
  • Subscribers will now be asked if they want to add coverage to new dependents added to the account, but no coverage was selected.
  • Once a Special Open Enrollment (SOE) event is approved or denied, the status cannot change.
  • A new banner reminds subscribers to add their email address for HCA to directly communicate with them on important issues related to SEBB coverage.
  • A description has been added next to subscriber phone number explaining the need and use of the phone number is for carriers to reach out to subscribers directly.
  • The coverage elections summary PDF was renamed from “Current Coverage” to “Coverage Elections” to be clearer for subscribers to understand the document is what they have elected for the future, and not necessarily what they are currently covered under.
  • Tobacco attestation date no longer allows future dates.
  • Previous link to SOE verification documents went back to dashboard. Link has been replaced with additional information about SOEs and references to policies with additional references to documents that can be used.
  • In some cases, subscribers that made elections had the default placeholder remain for the first month. This has been fixed.