Apple Health (Medicaid): Provider Alert

Reissued: Correction to the duration of outage

Pharmacy Point-of-Service (POS) Temporary Outage – April 15th 

The HCA Pharmacy Point-of-Service (POS) system will be unavailable beginning at 12:30 a.m. PST for approximately 60 minutes on Saturday, April 15th, due to scheduled maintenance. Pharmacies will be unable to submit claims during this timeframe.   

This outage does not affect faxed authorization requests 

This outage affects claim submission and processing only.  The Pharmacy Authorization fax line will still be available to receive faxed authorization requests at 1-866-668-1214. 

About Washington State Health Care Authority

HCA oversees the state’s top two health care purchasers — Washington Apple Health (Medicaid) and the Public Employee Benefits Board Program. We work with partners to help ensure Washingtonians have access to better health and better care at a lower cost. For more information, visit www.hca.wa.gov.

Please do not reply directly to this message. If you have feedback or questions, please visit the HCA website for contact information.