 Visit the OFM Service Portal at https://ofmwa.servicenowservices.com/sp to submit a ticket to the OFM Help Desk.
OFM strives to provide superior customer support. To assist us in maintaining this level of support we would like to provide some very important Payroll Processing tips and reminders, especially as we approach the final payroll of the year.
Payroll Cutoff Errors
Remember to check Payroll Cutoff Errors for each payroll processing day. Employees on these lists will be locked out of final payroll processing if left uncorrected. Match the specific type of error in the error list to the Common Redline, ALAS, or RPCIPE error documents for further instructions to correct the error(s). For period 24/2025, you should check errors on:
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Wed, 12/17 – Day 0 Errors will be posted at business open
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Thurs, 12/18 – Day 1 Errors will be posted at business open
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Fri, 12/19 – Day 2 errors will be posted at business open
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Fri, 12/19 – Day 3 noon errors will be posted approximately 12:30 p.m.
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Fri, 12/19 – Day 3 afternoon errors will be posted approximately 4 p.m.
Tickets to the OFM Help Desk
Please send tickets to HeretoHelp@ofm.wa.gov the first time you see an error and are uncertain how to correct it. Please do not wait until Day 3 if an employee has been repeating an error. Contacting the OFM Help Desk earlier allows us time to troubleshoot and provide a solution on how to correct the error, especially during our highest volume cutoff of the year. In addition, please ensure you follow these best practices to allow us to assist you in a most timely manner:
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Exit the employee and discontinue making changes - Often, we must copy master data down to our test environment and work on the ticket based on the issue specified in the ticket we received. If processors change master data, it causes us to work on inaccurate data, losing important time in providing a response to correct the issue. In addition, we cannot copy an employee into a test environment if you are locking the record.
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Be available - When sending in a ticket for assistance, be prepared to actively work with us on the ticket. If you are not available to work on the issue, this slows HRMS support and our ability to focus on the solution.
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Ticket responses – We respond to your ticket using email. When you respond to an email from us, please be sure to Reply All. Often there is more than one analyst working on your ticket so this ensures all team members involved get your response.
MyPortal Leave Delete Requests
Please ensure requests for MyPortal Leave Deletes for current pay are sent prior to 4 p.m. on Day 3 to allow time for processing.
Tickets unrelated to a current payroll cutoff
For non-payroll cutoff tickets, it is our goal to ensure the initial response for HRMS tickets is no more than 2 business days. Most often, we respond to tickets within the same business day. If we are unable to do so, please know we will get back with you within the 2-day window based on the order the ticket was received and in accordance with cutoff priority.
Questions?
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