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Great news - as of September 3rd, Results Washington transitioned to Your Washington through Executive Order 25-06 and we're officially the primary customer experience hub for Washington State agencies! Our vision is bridging people and government to delivery timely, fair, and tailored services that exceed customer expectations.
In order to achieve this, we’re responsible for customer experience strategy, coordination, and accountability across state government, and we'll leverage human-centered design, continuous improvement, and performance management to help agencies design and/or improve state services while keeping the customers’ needs at the center of all that we do.
Why customer experience, and why now? While it's a priority for our governor, customer experience is needed now more than ever. It allows us to build trust with the public and those we serve, it promotes equity by improving access and removing barriers, it strengthens engagement with our customers, and it allows us to deliver what our government commits to efficiently and with deeper empathy and understanding. It's not "the next big thing" - it just enhances all we've done as an enterprise to help those we serve, and improves our practice of leveraging their feedback, suggestions, and ideas to continuously improve.
We're very excited for this new focus and all that it brings, and to continue working with you all to advance customer experience in our state!
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