OFM Service Alert – Enterprise Reporting & BI Launchpad – Update

Visit the OFM Service Portal at https://ofmwa.servicenowservices.com/sp to view active outages or degraded service.

What has changed since last update?

Customers are now able to log in and run reports but may experience slower response times until the service is fully restored.

Message sent 5/28/25 at 8:14 a.m.

What is impacted?

BI Launchpad (Webi), Report Portal (ER), WWA

Who is impacted?

BI Launchpad (Webi), Report Portal (ER) and WWA users.

How does this impact customers?

Customers may not be able to login or run a report until the issue is fixed.

When did the incident start?

Wednesday, May 28, 2025 6:34 a.m.

Technical Notes:

OFM is investigating the issue and will communicate with users once the issue is fixed. Ref: INC0158109

This communication was sent to:

Enterprise Reporting (ER), BI Launchpad (Webi), WWA topic subscribers

Questions?

OFM Help Desk      HereToHelp@ofm.wa.gov      360.407.9100