OFM Service Alert - Enterprise Reporting (ER) - Restored

Visit the OFM Service Portal at https://ofmwa.servicenowservices.com/sp to view active outages or degraded service.

What has changed since last update?

Service has been restored, users are now able to login.There are no reports in pending.

When did the incident end?

Tuesday, August 20, 2024, at 11:47 a.m.

Reason for Outage:

A service was not responding and needed to be restarted.

Message sent 08/20/24 at 11:29 a.m.

What is impacted?

Enterprise Reporting (ER) is experiencing degraded service.

Who is impacted?

BI Launchpad (WebI),Reporting Portal users.

How does this impact customers?

Users cannot login and scheduled reports are not running.

When did the incident start?

Tuesday, Aug 20, 2024 at 8 a.m.

Technical Notes:

OFM is investigating the issue and will communicate with users when the issue is fixed.        Ref:INC0133894

This communication was sent to:

OFM GovDelivery ER and HRMS topics.

Questions?

OFM Help Desk      HereToHelp@ofm.wa.gov      360.407.9100