Phone System Issue Impacting OFM Help Desk (UPDATE)

Visit the OFM Service Portal at https://ofmwa.servicenowservices.com/sp to view active outages or degraded service.

What has changed since last update?

Customers are now able to call 360-407-9100 to reach the OFM Help Desk.

Message sent 4/24/24 at 8:03 a.m.

What is impacted?

The OFM Help Desk is not able to receive calls at this time

Who is impacted?

All Agencies that use OFM Services

How does this impact customers?

Customers will not be able to call into the Help Desk

When did the incident start?

Wednesday, April 24, 2024 at 6:30 a.m.

Technical Notes:

We have opened a ticket with WaTech to get service restored as quickly as possible. Please contact us by email for your needs until this is resolved. We will provide an update as soon as possible.  Ref:INC0123219

This communication was sent to:

OFM GovDelivery All Topics

Questions?

OFM Help Desk      HereToHelp@ofm.wa.gov      360.407.9100