OFM Service Alert - Enterprise Reporting (ER) - Restored

Visit the OFM Service Portal at https://ofmwa.servicenowservices.com/sp to view active outages or degraded service.

What has changed since last update?

Service has been restored. Pending reports are being processed.

When did the incident end?

Wednesday, March 20, 2024 at 10 a.m.

Reason for Outage:

A service was not responding and needed to be restarted.

Message sent 3/20/24 at 9:23 a.m.

What is impacted?

Enterprise Reporting (ER) is experiencing degraded service.

Who is impacted?

BI Launchpad (WebI) and WWA users.

How does this impact customers?

Scheduled reports are stuck in a pending status.

When did the incident start?

Wednesday, March 20, 2024 at 8 a.m.

Technical Notes:

OFM is investigating the issue and will communicate with users once the issue is fixed.  Ref:INC0120105

This communication was sent to:

OFM GovDelivery ER and HRMS topics.

Questions?

OFM Help Desk      HereToHelp@ofm.wa.gov      360.407.9100