 Visit the OFM Service Portal at https://ofmwa.servicenowservices.com/sp to submit a ticket to the OFM Help Desk.
ACH Reversal and Offcycle Workbench Process Update
The HRMS Support Hub has been updated to reflect a more in-depth explanation of processing an ACH Reversal and subsequent Offcycle Workbench (reversal of payroll within HRMS). When an employee is paid through direct deposit in error, agencies initiate the ACH Reversal process. The initiation of an ACH reversal request does not guarantee funds will be returned from a financial institution.
After an ACH reversal has been initiated, the requesting agency will receive a provisional credit in the Agency Payroll Revolving Account (035), General Ledger 5124 with the reversal effective date. These provisional funds do not indicate the Reversal was successful. A financial institution has up to 6 banking days to send an ACH Return indicating the reversal failed or report that the funds will be unpaid via the HRMS Corrections and Returns Report. OFM does not recommend processing an Offcycle Workbench until a minimum of 7 banking days after the effective date of the EFT Reversal has passed and the funds are still present in GL 5124.
If you have not received a notice of ACH return after waiting 7 banking days, you may complete the Offcycle using the Reversing Payroll – Reverse Payroll Using Off-Cycle Workbench procedure.
If an ACH Reversal was not successful and you receive an ACH Return indicating the reversal failed or report that the funds will be unpaid via the HRMS Corrections and Returns Report, do not perform an Offcycle Workbench. This means that the employee has been overpaid and should be processed accordingly.
As a reminder, processing an Offcycle Workbench near the end of a calendar year is not always the appropriate action. An Offcycle Workbench is only effective within the current calendar year. If an employee is overpaid near the end of the calendar year, before taking action, we recommend sending an email outlining the scenario to HeretoHelp@ofm.wa.gov so that we can assist in planning a successful solution.
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