Visit the OFM Service Portal at https://ofmwa.servicenowservices.com/sp to submit a ticket to the OFM Help Desk.

LTSS Processing with PFML Supplemental Leave

OFM identified an issue with HRMS processing Long Term Services and Supports (LTSS or WaCares) for employees who used Paid Family Medical Leave (PFML) Supplemental Leave using the following leave types:

These supplemental leave types were initially excluded from processing premiums for PFML, but not excluded from processing LTSS premiums. PFML and LTSS premiums should mirror processing when employees are using PFML supplemental leave and should not be subject to LTSS. This resulted in collecting an amount greater than what should have been collected.

Solution – LTSS Refund Processing

The HRMS fix for this processing issue has been placed into HRMS production today (September 29). OFM has identified 1,110 employees impacted and has forced retroactivity on those employees for the coming pay period.

Impacted employees will receive a refund for LTSS premiums on their October 10, 2023 paycheck if they used supplemental benefit leave from the LTSS implementation (July 10, 2023 paycheck) through the last payroll period (September 25, 2023 paycheck). The refunds will be visible to payroll processors within a payroll simulation of stored results through wage type /552 Difference and to employees on their earnings statements as Retroactive Adjustment.

Please review your agency’s impacted employees:

Impacted Employees Receiving LTSS Refund in Period 19 2023

Other Important Information

It is imperative agencies actively check the Payroll Cutoff Errors for your agency's errors. If you have an employee on the error list, ensure you are checking the Common Redline, ALAS, or RPCIPE Error documents located at the top of the Payroll Cutoff Error page for further instructions to correct the error(s). Requests sent to the OFM Help Desk for elimination or retros will not be performed if an employee has a /552 Difference in the current period. Please ensure that you have checked this before requesting to eliminate a retro.

OFM is committed to providing assistance and solutions to processors during payroll cutoff. If you need assistance to correct a problem, it is important that you send an email to the OFM Help Desk as soon as possible so that we are able to assist you before payroll closes. 

Processing corrections will also ensure accurate hours and wages are reported to Employment Security Department (ESD) within the quarterly file. The first quarterly file containing LTSS data will be sent from OFM to ESD on October 2, 2023. In addition, the first quarterly report containing both LTSS and PFML data will utilize wage type /787 while future reports will utilize wage type /7B3.

Questions?