OFM Service Alert - Enterprise Reporting (ER) - WebI Restored

Visit the OFM Service Portal at https://ofmwa.servicenowservices.com/sp to view active outages or degraded service.

What has changed since last update?

Service has been restored. The data load is now completed.

When did the incident end?

Wednesday, July 5, 2023 at 9:55 a.m.

Reason for Outage:

AFRSDW for prior biennium(2023) did not load as planned on Monday night. OFM had to manually start the load process this morning. During load process, ER services were taken offline.

Message sent 7/5/23 at 9:03 a.m.

What is impacted?

Enterprise Reporting & BI LaunchPad (WebI)

Who is impacted?

All users attempting to pull AFRS BI 2023 data processed between Saturday July 1^st through Monday July 3^rd. 

How does this impact customers?

Until this issue is resolved, customers will not be able to see AFRS BI 2023 data processed between Saturday July 1^st through Monday July 3^rd. 

When did the incident start?

Wednesday, July 5, 2023 at 7:30 a.m.

Technical Notes:

OFM is actively investigating and will send out an update by the end of business today, if not sooner. Ref:INC0096150

This communication was sent to:

ER, BI Launchpad (WebI), HRMS Communications, AFRS topic subscribers

Questions?

OFM Help Desk      HereToHelp@ofm.wa.gov      360.407.9100