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 Visit the OFM Service Portal at https://ofmwa.servicenowservices.com/sp to submit a ticket to the OFM Help Desk.
My Modern Work Environment Processing Change
The processing window for MyPortal My Modern Work Environment (MWE) requests has changed in MyPortal and HRMS:
Previous Processing Window:
- On non-payroll days, once per hour from 1:10 a.m. to 10:30 p.m.
- On payroll days, once per hour from 1:10 a.m. to 7:00 p.m. except for Day 4, beginning at approximately 9:00 a.m. after the HRMS unlock job completed.
Updated Processing Window:
- Once per hour between the hours of 4:00 a.m. and 8:00 p.m.
This change in hours ensures HRMS nighttime and payroll jobs process as efficiently as possible without interruption. Employees may still request updates to MWE 24-hours a day. If a request is made between 8:00 p.m. and 4:00 a.m., the request will process at 4:00 a.m.
Questions?
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