 Visit the OFM Service Portal at https://ofmwa.servicenowservices.com/sp to submit a ticket to the OFM Help Desk.
Enhanced HR System Change Request Process
OFM has enhanced the HR System Change Request process. The process can be used for all enterprise State HR application requests and a full process overview can be found within the Resources section of the HRMS Support Hub by clicking on the HRMS Change Request and Approval Process link.
Authorized Requestors
Change requests for updates or enhancements to any HR or Payroll system must be requested by an authorized requestor. An authorized requester is considered an agency Human Resources or Payroll manager. If you are not an agency HR or Payroll manager but would like to request an enhancement to one of the HR systems, please work with them to submit a request.
Requesting a Change or Enhancement
There are two ways to make a change or enhancement request for enterprise State HR applications:
Agencies within the State Government Network (SGN)
Agencies within the SGN should submit their request directly through OFM’s Service Now Automated Portal (SNAP) using the HR Application Change Request. Once all required information is input into the questionnaire, select the Request button to submit your request.
Agencies outside of the State Government Network (SGN)
Agencies outside of the SGN will submit their request via email. Your email must contain a completed Change Request/Enhancement Form with the required information. Send the completed form to: HeretoHelp@ofm.wa.gov.
If you are uncertain whether your agency is part of the SGN, contact your agency’s IT department for clarification.
Questions?
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