OFM Service Alert - Enterprise Reporting (ER) - Restored

Visit the OFM Service Portal at https://ofmwa.servicenowservices.com/sp to view active outages or degraded service.

What has changed since last update?

Service has been restored and users are now able to login to the BI Launchpad(WebI).

When did the incident end?

Tuesday, January 18, 2022 at 7:48 a.m.

Reason for outage:

OFM is investigating the reason for outage.

What is impacted?

Enterprise Reporting (ER) is experiencing degraded service.

Who is impacted?

BI Launchpad (WebI) and WWA users.

How does this impact customers?

Some users are receiving an error when attempting to login or run a report.  While we restore service, Enterprise Reporting may be slow or briefly not available.

When did the incident start?

Monday, January 17, 2022 at 8 a.m.

Technical Notes:

OFM is investigating the issue and will communicate with users once the issue is fixed.  Ref:INC0049861

This communication was sent to:

OFM GovDelivery ER and HRMS topics

Questions?

OFM Help Desk      HereToHelp@ofm.wa.gov      360.407.9100