OFM Service Alert – Multiple Services Down

Visit the OFM Service Portal at https://ofmwa.servicenowservices.com/sp to view active outages or degraded service.

What is impacted?

Multiple systems are currently down:

• Human Resources Management System (HRMS/SAP)
• MyPortal
• AIMS
• 1099/AccountAbility (Citrix)
• Financial Toolbox
• TEMS

We are still working to identify if there are others.

Who is impacted?

All users of impacted systems.

How does this impact customers?

These systems will be unavailable while we work on this issue. Technicians have identified a server issue causing the outages and are working to resolve this as quickly as possible.

When did the incident start?

Monday, November 15^th at 12:20 p.m.

Technical Notes:

This issue has been caused by an error made during a standard decommission process. Technicians are troubleshooting this issue and an update will be sent when this issue is resolved.

Ref: INC0044720

This communication was sent to:

HRMS GovDelivery, HRMS Technical, MyPortal, AIMS, 1099/AccountAbility (Citrix), Financial Toolbox, TEMS, Enterprise Reporting, WWA.

Questions?

OFM Help Desk      HereToHelp@ofm.wa.gov      360.407.9100