Locked out of your online account? We've made a fix.

Employment security department wordmark

Locked out of eServices? SSN connected to a pre-existing SAW account?

The best and quickest way to file should be online through our eServices system. But we know this hasn't been the case for too many of our customers.  

We've got a fix.

If all the following conditions apply to your situation, this fix is for you.

  • Locked out of eServices before 6 a.m. on Saturday, April 4, 2020.
  • Previous Secure Access Washington (SAW) account that you can't access anymore. (Some common reasons include not realizing you already had an account, forgetting your username, or inability to access the email address you used when you first set it up.)
  • Employment Security told you to call our SAW Helpdesk to verify your identity.

Reset (and don't forget) your SAW username.

You have a one-time opportunity to reset your information in SecureAccess Washington (SAW).

Customers locked out because they have more than one SAW username need to:

  1. Pick a SAW username—it could be new or one of your existing SAW usernames.
  2. Make sure you remember it!
  3. Log in to eServices with that SAW username.
  4. Associate your SSN with that username.
  5. From now on, enter this username when you log into eServices.

If you forget your SAW username in the future, you will have to call our Helpdesk.


Backdate your claim for unemployment benefits

If approved, you'll get benefits going back to the time you became eligible.

Benefits will be paid from the time you separated from your job or otherwise became eligible under the federal CARES Act, not from the time the application was submitted or approved. That means if you have experienced this issue with SAW, or you have not been able to submit your application because you can’t get through on the phones, you will be able to backdate your claim so you don't miss out on your full benefits.


Check out our updated COVID-19 page

Take a look at the worker Q&A on our COVID-19 webpage.

We're updating it with new information on the federal stimulus legislation as it comes in. Expect more updates this week on the web and in the next action alert.


Stay tuned

We know you have many more questions, and we will continue to provide regular updates here, as well as through our social media channels, as this situation quickly evolves. The Employment Security Department Commissioner, Suzi LeVine, provides periodic video updates as well, which you can see on YouTubeTwitter and Facebook.


We're hiring!

Here at Employment Security, we believe in the power to help when people need it most. 

We are recruiting for a variety of positions - both permanent and temporary. If you have the desire and drive to help others, please join our team! We encourage you to apply now.

Go to: https://www.governmentjobs.com/careers/washington/esd