DDA Community Residential Services Training Update

Residential Service Providers Training & Information Updates

July/August 2019

Keeping current with training requirements

All staff working with clients in the following DDA residential programs must comply with the mandatory training requirements per RCW 74.39A:

  • Supported Living
  • Group Homes
  • Group Training Homes
  • Children’s Licensed Staff Residential
  • Alternative Living
  • Companion Homes
  • State Operated Living Alternative

Rules for the training requirements are contained in Chapter 388-829 WAC and additional standards for the adult residential programs in Chapter 388-101D WAC.

Upcoming training opportunities

Train-the-trainer Calendar

Courses are available region-wide, monthly. Every other month the Residential 40-hour CORE and Train-the-trainer Continuing Education (CE) series interchange. 

Offered courses such as Residential 40-hour CORE and Train-the-trainer Continuing Education (CE) occur on a monthly, rotating basis.

Train-the-Trainer CE Series (12 slots available per class)

August 19-23, 2019

  • Location: Everett, WA (Venue TBD)
  • Trainer: Sarah Blanchette
  • Monday: Beyond Mandated Reporting
  • Tuesday: Generations in the Workplace/Unconscious Bias
  • Wednesday: Beyond First Aid: Recognizing and Responding to Medical Emergencies
  • Thursday: Buzz for Adult Learning/Peer Coaching (Day 1)
  • Friday: Peer Coaching (Day 2)


Residential Seminar Series: Creating, Contributing and Working in a Positive Environment

August 13-14, 2019

  • Location: DSHS Office (Conference rooms A and B), 50 Simon St. SE, Wenatchee
  • Catered breakfast, lunch and dessert reception included
  • August 13, 9 a.m. to 4 p.m. - Join Presenter, Alena Yastchenko, as she trains on Building Positive Working Relationships through Motivational Interviewing and Emotional Intelligence
  • August 14, 9 a.m. to noon - Join Renee Smith, as she presents research on how the concept of “love” can transform the workplace


Technical Support Monthly Webinars

Please join us for the monthly Trainer Support Webinar. The webinars offer:

  • Answers to frequently asked questions
  • Clarifications on training requirements
  • Opportunities for live interaction with peers

Register now for the next webinar scheduled Friday, July 30, 10 a.m. to noon

Register now for the next webinar scheduled Friday, August 29, 10 a.m. to noon

Curriculum Update

Removed “Recipes for Disaster Bacteria BBQ” video (40 hour CORE). Other food safety videos are available for Chapter 8: Nutrition and Dietary Guidelines.

Residential Services Curriculum (40 hour CORE): Chapter 8

  • Slide #14 video link has been removed

Training article

Gamification: Pros and Cons

Whether it is monopoly at a local grocery store or a game that ends the staff meeting, everywhere we go we see contests, games and ways to make life more entertaining. Gamifying activities increases engagement with a particular audience.

Pros: Strengths of Gamification

Entertaining: it is easy to access information at all times through personal electronic devices. Because of this, more and more individuals seek entertainment in their work world. In terms of adult learning, when individuals are laughing and feeling entertained, their overall engagement increases and they retain more information.

Competitive: this can be both a pro and a con. A fun, safe, and slightly competitive activity can increase engagement and promote creative problem solving. The best way to increase healthy competition is to compete on teams rather than individuals competing against each other. It is also important to not make the competition too challenging and give multiple chances for each team to answer correctly or “win points”. The games should be quick and trainers should stop if the competition gets personal or if engagement does not increase.

Rewards: adults love rewards and acknowledgement. Simple prizes can help build trust in a training room, but find a way that many people, if not everyone, can win. The goal is to engage the entire group. Consider rewards that include praise, bragging rights, and team fun instead of material goods.

Cons: Challenges of Gamification

Simplifying complex or serious topics: gamification should be used with discretion. Trainers should focus on the purpose of the training. For example, empathy-building trainings should include more sharing, discussion and human connection. Gamification may simplify more complex topics like Unconscious Bias, Suicide Prevention, etc.

Frequency: gamifying trainings can increase engagement and information retention, but overusing this technique can cause burn out. Adults are subjected to gamification through online ads, mail-order contests, etc. If you end every training with a game it will have the opposite effect, and participants will start to disengage and retain less information.

Quality: if using gamification, the activity should be relevant to the training material. A poorly facilitated game that is confusing, overly simple or too complex will frustrate participants and decreases engagement. You may experience some participant resistance. Also, practice any game you develop ahead of time.

Cultural considerations: games that reference popular culture could confuse those with different backgrounds. For example, not everyone in your classroom may be familiar with the game show Jeopardy! the game show. Testing games with diverse audiences helps during training development.

For other training opportunities and CE courses, please visit the DDA provider training opportunities page.

To announce training opportunities within your agency, contact Linda GilInclude the following information:

  • Title of training
  • Dates/times, location (with address)
  • Speaker/presenter
  • Contact information for training registration
  • Is this approved for CE?
  • Who can attend?

For all other training questions contact Sarah Blanchette, Residential Provider Training Manager.