ProviderOne Outage

Developmental Disabilities Administration Update

November 14, 2018

Dear Supported Living, Group Home and Group Training Home providers,

In observance of Thanksgiving, State offices will be closed Thursday, November 22, 2018 and Friday, November 23, 2018. As a result, provider payments for the week of November 19, 2018, will be made on Wednesday, November 21, 2018, including the delivery of Remittance Advices and HIPAA 835 remittance files.

Claim submission deadlines have been moved up to ensure that providers are able to receive payment and Remittance Advice documents on November 21, 2018.

  • The deadline for submission of claims to ProviderOne for payment during the week of Thanksgiving will be Sunday, November 18, 2018 by 4 p.m. because of the holiday.
  • The deadline for submission of pharmacy claims to the Point of Sale during the week of Thanksgiving will be Saturday, November 17, 2018 by 6 p.m. because of the holiday.

Contact Josh Church, Developmental Disabilities Administration Social Service Payment Specialist, for questions.

Contact us for questions or feedback.