DDA Community Residential Services Training Update

Residential Service Providers Training & Information Updates

June 2018

Keeping current with training requirements

It has been two years since the training requirements related to DDA Community Residential Services went into effect. These requirements include Supported Living, Group Homes and Group Training Homes, Children’s Licensed Staff Residential, Alternative Living, and Companion Homes.

Upcoming training opportunities

Train-the-trainer Calendar

Courses are available in different regions each month.  Every other month the Residential 40-hour CORE and Train-the-trainer Continuing Education (CE) series interchange. 

Community Residential Services Training Continuing Education train-the-trainer

Longview, WA

  • Monday-Friday, July 9-13, 2018
  • Monday: Buzz for Adult Learning, Peer Coaching; Tuesday: Peer Coaching; Wednesday: How to Build a Curriculum, Questions & Answers with trainers; Thursday: Unconscious Bias; Friday: Beyond Mandated Reporting
  • Location: TBD, Longview
  • Trainer: Sarah Blanchette
  • Register here by July 5, 2018

Technical Support Monthly Webinars

We completed five webinars and received positive provider feedback.  The webinars offer:

  • Answers to frequently asked questions
  • Updates on new training requirements
  • Training tips to help you be a better trainer
  • Opportunities for live interaction with providers

Register for the next webinar scheduled 10 a.m. - noon Tuesday, June 20, 2018.


Curriculum Updates

Updated 40-hour CORE Video Clips

Based on recent feedback, DDA is undertaking a new project. A workgroup is updating the training videos included in our DDA Residential 40-hour CORE curriculum. We are developing provider training that reflects DDA's Guiding Values and a person-centered approach. 

Register to participate in the next workgroup scheduled 9:30 a.m. - 3 p.m. June 29, 2018, . 


Sarah's Corner: Virtual Presentations Series

Part 2: Facilitating Virtual Presentations (Tips and Tricks)

Our programs are becoming larger, more complex and more technologically savvy. This means that our business communications and trainings need to adapt to keep up. Here are some tips and tricks for mastering the art of virtual presentations. This month we are focusing on facilitating virtual trainings, meetings and presentations.

Multitasking - There is no avoiding it; multi-tasking is essential in virtual presentations. Here are some things that will help you as you are presenting:

  • Create a clear presentation - Make sure your slides follow your narrative as much as possible. Don’t rely on your distracted and nervous mind to remember; put a cue to what you want to say on the slide.
  • Create moments of interaction (engage) - Use the 'hands-up' button for simple yes or no questions, and use the polling feature to ask simple trivia questions about your content as you switch between mediums (example--switching from PPT to a website).

Adjusting for Audience size - It matters if you are presenting or facilitating a meeting for a larger or small audience.

  • Plan to Interact in the beginning (hook), middle (poll or take a questions) and at the end (take questions). This will give your presentation movement and give you a breather break to listen.

Live audio - Benefits and Challenges

  • Live audio is powerful. It means a lot for your attendees to hear another voice; this gives the presentation movement and depth.
  • Use live audio only for audiences that are 20 people or less. Live audio for large audiences will be a distraction and run the risk of derailing a presentation and tanking engagement.
  • A challenge with live audio is that attendees may forget to mute their phones and you will hear background noise.
  • If you are planning to use live audio request that your attendees use their computer audio vs. calling in on the phone whenever possible. You can use the mute-all feature and then unmute them when you want them to participate.
  • Be very clear with your questions. Avoid saying, “Any questions?” Be more specific or ask for questions after each section of the presentation.
  • Give people an allotted amount of time to talk and have a plan to cut off long-winded questions.
  • Don’t be afraid to say, "Let’s talk after or take the question offline" if it is not related to your presentation or specific to just one person.

Screen Sharing - Benefits and Cautions

  • Benefits of showing a PowerPoint or sharing what is on your computer screen - Your presentations are more engaging, images will engage visual learners and you will increase interaction.
  • Cautions: Less is so much more. Put fewer words on your slides and be succinct in your presentation.
  • Send out the materials ahead of time whenever possible in case people have technical difficulty seeing your screen.
  • Close all other windows on your computer, including your email, to avoid embarrassing pop-ups.


For other training opportunities & CE courses, please visit the DDA provider training opportunities page.

To announce training opportunities within your agency, contact Linda GilInclude the following information in your email:

  • Title of training
  • Dates/times, location (with address)
  • Speaker/presenter
  • Contact information for training registration
  • Is this approved for CE?
  • Who can attend?

For all other training questions contact Sarah Blanchette, Residential Provider Training Manager.