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ProviderOne Social Services Notification |
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Attention Social Services Providers:
This week's ProviderOne payment delayed for some providers
The Health Care Authority (HCA) has informed the Department of Social & Health Services (DSHS) that there is a delay for this week's ProviderOne payment cycle, affecting some Social Services Providers. There are approximately 465 total providers who submitted claims by 10/8/2024 who are affected.
When will I receive payment for this week's claims?
The expectation is that electronic funds transfer (EFT) payments and paper checks will be sent on Monday, 10/14/2024. The payments sent out on 10/14/2024 will be on the Remittance Advice (RA) dated 10/18/2024.
Questions?
If you have questions about this or do not receive payment when expected, please contact HCA's Medical Assistance Customer Service Center (MACSC) via phone at 800-562-3022 (choose "provider services") or via webform. We apologize for any inconvenience.
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Authorization & Contract Issues
Contact the client's DSHS/AAA authorizing case worker for changes to the authorized:
- Service code
- Dates
- Units
- Rate
You should also contact the authorizing worker if there is an error on the authorization service line.
If you have questions about your DSHS/Social Service contract, please contact your contracts manager at DSHS.
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Health Care Authority: Medical Assistance Customer Service Center (MACSC)
- Assistance w/ submitting claims in ProviderOne
- Claim inquiry/claim errors
- Payment issues
- Technical issues w/ ProviderOne
Phone: 1-800-562-3022 (choose "provider services")
Phones are open: Monday-Friday, 8 am-noon and 1:30 pm-3:30 pm (PDT)
Email: Social service provider online form
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Health Care Authority: Provider Enrollment
Updating info in ProviderOne such as:
- Signing up for Electronic Funds Transfer (EFT)
- Updating locations/addresses
- Updating contact preferences, email addresses, etc.
Phone: 1-800-562-3022 ext. 16137
Phones are open: Tuesdays and Thursdays, 7:30 am-noon and 1:00 pm- 4:30 pm (PDT)
Email: ProviderEnrollment@hca.wa.gov
(email response time is approximately 4-6 weeks)
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