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ProviderOne Social Services Notification |
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Announcement from the Health Care Authority
Attention: Social Services ProviderOne Users
ProviderOne Remittance Advice Issue July 6, 2024
We have become aware of a Remittance Advice reconciliation issue that occurred during the payment and remittance cycle that occurred on July 5-6, 2024. To be clear, this is a remittance issue, not a payment issue. While we are still diagnosing the root cause and remediation, we want to provide assurance that payments made last week on July 5, 2024 were accurate. Impacted providers received a Remittance Advice on July 6, 2024 reporting a lower payment amount than the actual payment amount received by the providers. Once remediation activities have been defined, specific outreach will be conducted with impacted providers.
Please submit additional questions to the Health Care Authority/ProviderOne at: MMISHelp@hca.wa.gov
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Contact your authorizing case worker for changes to the authorized:
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Service code
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Dates
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Units
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Rate
You should also contact the authorizing worker if there is an error on the authorization service line.
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