[LNI-RETRO-NEWS] Customer service & COVID-19 response

Washington State Department of Labor & Industries sent this bulletin at 03/19/2020 12:00 PM PDT

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washington state department of labor and industries - claims and insurance

RETROSPECTIVE RATING NEWS

Customer service affected by COVID-19 response

SENT TO:  L&I Retro News subscribers

The Department of Labor & Industries (L&I) wants you to know there may be delays in responding to phone calls and emails in the foreseeable future. We have fewer staff working at our office locations because of the coronavirus (COVID-19) outbreak, and our agency has a significant role in our state’s response to the outbreak, so it might take longer than normal to respond to your communication.

Customer service remains a top priority for L&I. We appreciate your patience, and we will respond to your emails and voicemails as soon as possible. For L&I information on the COVID-19 outbreak, visit our website: Lni.wa.gov.

Please continue to send Retro-related emails to our unit in-box (Retro@Lni.wa.gov), and our staff will handle your requests and correspondence as soon as possible.

Thank you for your patience and understanding.

Contact

Retrospective Rating Program 
WA State Department of Labor & Industries 
PO Box 44180 
Olympia, Washington, US  98504-4180 
Retro@Lni.wa.gov
360-902-4851  voice 
360-902-4258  fax