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Department of Human Resource Management
Office of State Health Benefits
July 31, 2025
COBRA Administration Update
The June 6, 2023 BA E-News announced the new COBRA Administrator for the Commonwealth of Virginia Health Benefits Program. Inspira Financial (formerly Payflex) handles all notifications related to COBRA as well as the enrollment and premium collections.
For terminations and other events that will generate a COBRA Election Notice, the information is provided on the Saturday file based on the event date of last day worked or the Cardinal update to terminate the employee, whichever is later. For example:
Once the information is passed to Inspira, they will update their systems and establish the member’s account. Once the account is established, the member can register and have access to their election notice, enroll in COBRA and make online payments. (Note: Inspira will still mail the COBRA Election Notice to the address of record as required by the regulations.)
If the member’s information should have been sent to Inspira, members should be directed to https://inspirafinancial.com/ to confirm the status of their election notice. COBRA questions should be directed to the Inspira Financial COBRA Department at 888-678-7835 Monday through Friday, 7:00 am to 7:00 pm Central Time.
Kaiser Permanente NEW Scheduling Link
The Account Management team at Kaiser Permanente is pleased to offer a new scheduling tool designed specifically for Benefit Administrators. This tool provides a direct and convenient way to connect with the team to learn more about Kaiser Permanente.
By clicking the link here, you can schedule an appointment with the Kaiser team to discuss the health plan, benefits and any specific questions you may have. Kaiser Permanente’s goal is to support you in confidently addressing inquiries from employees.
Please keep in mind that this link is to assist you. All eligibility issues are governed by the Office of Health Benefits (OHB) at DHRM.
Please do not reply to this e-mail. You may send inquiries to the Office of Health Benefits mailbox at ohb@dhrm.virginia.gov.
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