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This communication is being sent to all Core Users at localities that participate in The Local Choice (TLC) health benefits program. |
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This communication provides an important update regarding the Multi-Factor Authentication (MFA) changes previously communicated by Cardinal on November 3, 2025.
First, thank you for your quick action. We are pleased to share that many locality users have already set up and are successfully using Okta Verify on their smartphones to secure their accounts.
Current Status & Recommended Action
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If you are using Okta Verify: Please continue to use it. This remains the most secure and recommended method for accessing Cardinal.
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If you are able to set up Okta Verify: We strongly encourage you to do so now. The step-by-step instructions from the previous communication are available by clicking the button below.
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Important Update on SMS/Voice Retirement
We received valuable feedback from users who raised concerns about smartphone compatibility or access. These concerns were shared with VITA (Virginia Information Technologies Agency).
As a result of this feedback, VITA is working with Okta to extend the retirement date for the use of text message and voice calls as login verification options for locality users. This extension provides necessary time to explore and confirm additional alternative login options for those who cannot use a smartphone application.
Cardinal will send a new, detailed communication once the alternative options are confirmed and the final retirement date for the SMS and voice methods has been officially set.
Thank you again for your patience and cooperation as we work to ensure a secure and accessible login experience for all Cardinal users.
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Regards,
The Cardinal Team
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Questions |
If you have technical or functional questions, submit a help desk ticket by emailing vccc@vita.virginia.gov and include the following information:
Subject: Cardinal – <brief summary for routing>
Email Content:
- Detailed information about your issue (i.e., functional area, page, actions, error)
- Name, email address, and best contact phone number
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Cardinal - Virginia's Enterprise Resource System
You are receiving this email as a result of the role(s) you hold in the Cardinal System.
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