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This communication is being sent to all Employee Self-Service (ESS) users at Cardinal Payroll agencies. HR Administrators, Payroll Read-Only, and Payroll Administrators are included for awareness. |
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We are pleased to announce an important update to your Employee Self-Service (ESS) options in Cardinal.
You can now enter and update your own Direct Deposit information directly in Cardinal.
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Accessing Direct Deposit in Cardinal
To access your Direct Deposit information, follow these simple steps:
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Log in to Cardinal at my.cardinal.virginia.gov
- Go to the Cardinal HCM Homepage
- Click the Payroll tile
- Select Direct Deposit from the left-side menu on the Payroll page
To learn the step-by-step process for entering and updating your own Direct Deposit information in Cardinal ESS, please use the resources below:
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Note on Agency Support: Payroll Administrators may continue to enter and update direct deposits on your behalf, depending on your agency's internal policy. Please check with your agency's payroll office if you require assistance. |
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Key Information About Managing Your Direct Deposit
Your banking details are tied to your Cardinal employee profile and are automatically used by every agency that pays you through Cardinal. This means that any update you enter to your banking information in Cardinal will affect all payments you receive from any agency using Cardinal for payroll.
What Happens if You Change Banks or Accounts?
If your bank account information changes (for example, a new account number or changing banks), you must update your Direct Deposit details in Cardinal immediately. Updating the information right away helps to prevent delays or errors.
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Keeping Your Account Secure
We recommend taking the following steps to ensure your direct deposit and personal information remain secure in Cardinal:
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Maintain a Valid Email Address
Ensure your primary email address in Cardinal is current and correct. This is how you receive confirmation emails for all Cardinal direct deposit and health benefits updates to your records.
How to View Your Email Address in Cardinal:
- From the Cardinal HCM Homepage, click the Personal Details tile
- Select Contact Details from the menu
Need to Update your Email? Contact your agency HR Administrator.
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Review Cardinal Email Alerts
An email notification is sent every time a direct deposit change is made in Cardinal, no matter who makes it.
- These email notifications will come from a “noreply.HRPRD” address ending in @doa.virginia.gov (Example: noreply.HRPRD1@doa.virginia.gov)
Review these messages carefully. If something looks unexpected or you did not make or initiate the change, contact your agency payroll office immediately.
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Switch to Secure Multi-Factor Authentication (MFA)
To enhance security, the Virginia Information Technologies Agency (VITA) will soon retire SMS (text message) and phone call options for MFA login verification.
Before these methods are retired, you are encouraged to set up and use an alternate MFA option other than SMS or phone call for Cardinal login verification.
For more details on MFA options, visit our Set Up Okta Verify for Cardinal Users page on the Cardinal website.
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If you have questions about managing direct deposit in Cardinal, please contact your agency HR or Payroll Administrator.
Regards,
The Cardinal Team
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Questions |
If you have technical or functional questions, submit a help desk ticket by emailing vccc@vita.virginia.gov and include the following information:
Subject: Cardinal – <brief summary for routing>
Email Content:
- Detailed information about your issue (i.e., functional area, page, actions, error)
- Name, email address, and best contact phone number
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Cardinal - Virginia's Enterprise Resource System
You are receiving this email as a result of the role(s) you hold in the Cardinal System.
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