|
This communication is being sent to AITRs, Cardinal Security Officers, Fiscal Officers, and HR Directors at Cardinal agencies that are part of the VITA COV Network. |
|
|
This communication is to inform you about an important change to the Cardinal login process that will impact many users at your agency.
As previously announced by VITA, the Okta service will retire the SMS (text message) and phone call options for multi-factor authentication (MFA) later this fall. As a result, Cardinal users will no longer be able to receive a one-time code via text or phone call to complete their MFA when logging in to Cardinal from outside the COV network or VPN (Global Connect).
|
|
Required Action for All Users
After this change, all Cardinal users connecting from off the COV network will be required to use Okta Verify or Okta FastPass for MFA.
To minimize disruption, we recommend proactively communicating this change and encouraging users who currently rely on SMS or phone call authentication to switch to Okta Verify or Okta FastPass before October 31.
|
|
Authentication Options
Okta Verify: A mobile application that uses push notifications to complete authentication. Okta Verify can be installed on either a work-issued or personal smartphone/mobile device and is recommended for users who access Cardinal on any mobile device (e.g., smartphone, iPad), personal or state-issued.
Okta Verify is already available as an MFA option for Cardinal login. Users may transition from SMS/Phone to this option at any time.
Okta FastPass: Okta FastPass is a feature of the Okta Verify desktop application, which was installed on all VITA-managed laptops and computers in August 2025. Users are required to establish a passcode (PIN) that must be entered each time the MFA is required on their assigned desktop/laptop. If a user forgets their passcode or needs a reset, they must contact VCCC.
Cardinal is currently working with VITA to enable Okta FastPass as an MFA option when accessing Cardinal.
|
|
Supporting the Transition
Cardinal will send direct communications to all users prior to the change to inform them of the update and its impact. We are also updating our login and registration job aids to reflect these changes.
For more information about Okta Verify and Okta FastPass, please refer to the VITA knowledge articles listed below.
Thank you for your support in ensuring a smooth transition for your users.
|
|
|
Regards,
The Cardinal Team
|
|
Cardinal - Virginia's Enterprise Resource System
You are receiving this email as a result of the role(s) you hold in the Cardinal System.
|
|
|
|
